THE PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. You can find more information about cookies and how to disable them here.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

HOW WE USE YOUR PERSONAL INFORMATION

When you make a donation or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. We save this information in order to have a record of who has made donations or purchases, to aggregate total donations per person, and so that we can send out Tree Certificates and receipts as needed. We will never trade, share, or sell your personal data with anyone. Should we become aware of any kind of breach in our data systems where your personal information may be compromised, we will immediately notify you.

When you browse our website, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We also use the Device Information mentioned above to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytic about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Google Analytics to help us understand how our donors use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.

Additionally, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page here. You can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal here.

EMAIL COMMUNICATIONS

When you provide us with personal information to complete a donation or transaction, sign up for our newsletter, sign up to become a business partner or tree ambassador, or join our network of planting partners, your information will be stored in our email platform so that we can send you to project updates, news, or other messages via email. When you take certain actions, such as submitting your first donation as a new business partner, you will be tagged in our system to receive some automated communications based on those actions. This helps ensure that you get only the most appropriate emails and that we can properly categorize individuals to receive content relevant to you. Our emails are generally sparse and we take care not to bombard you with too much information or marketing. You can unsubscribe at any time at the bottom of any email, or simply contact us at service@ciays.com in order to be removed from these lists.

CONSENT

When you provide us with personal information to make a donation or complete a transaction, verify your credit card, or use a web form to receive information, we imply that you consent to our collecting it and using it for that specific reason. If you would like to withdraw your consent or request that we delete your personal information at any time, you may contact us at service@ciays.com to let us know.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We will never disclose your personal information publicly.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to promote our products and services to you. Feel free to review Shopify’s Privacy Policy and how they address donor/customer privacy directly.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify's Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Where a Data Subject is located in the European Economic Area, that Data Subject’s Personal Data will be processed by Shopify’s Irish affiliate, Shopify International Ltd. As part of providing the Services, this Personal Data may be transferred to other regions, including to Canada and the United States. Such transfers will be completed in compliance with relevant Data Protection Legislation.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies through Shopify, all the details for which can be found here.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer: official@ciays.com or our support team at service@ciays.com.